Cancellation Policy:

1. You can cancel your booking using the Kokan Tourist Hospitality Company website or mobile app.

2. The applicable refund amount will be credited to you within 7-14 working days. Kokan Tourist Hospitality Company reserves the right to debit from Kokan Tourist Hospitality Company Money account, in case of cancellation amount being higher than money already paid by you.

3. Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonoured by the Hotel, Kokan Tourist Hospitality Company shall be under no obligation to refund any amount to the Guest.

4. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases Kokan Tourist Hospitality Company shall be under no obligation to refund any amount to the Guest.

5. For corporate bookings, the cancellation policy mentioned on your contract will apply.

6. In case no cancellation policy is mentioned on the Hotel details page, the following cancellation policy shall apply:

A. For bookings up to 3 rooms:

Cancellation TimeCancellation Fee
Until 9:00 AM on the check-in dateFree cancellation (80% refund)
Post 9:00 AM on the check-in dateOne night’s booking amount

No Show: In case you do not show up at the Hotel, charges for the first night shall be deducted.

Mid Stay Cancellations: In case you decide to shorten your stay any time post Check-In, you will be charged for one extra night as cancellation fee.

For Bulk bookings (4 or more rooms):

You need to pay at least 25% of the total booking amount as advance to make a booking for 4 or more rooms.

Cancellation TimeCancellation Fee
More than 30 DaysFREE Cancellation (100% refund)
Between 16 to 30 days of check-in date12.5% of total booking amount
Less than 15 days of check-in date25% of total booking amount

No Show: In case you do not show up at the hotel, 25% of the total booking amount would not be refunded.

Mid Stay Cancellation: No refunds are applicable in case you decide to shorten your booking after the check-in date.