1. All given rates are per couple in Deluxe room, unless specified in the quotation.
2. All given rates at quotation level are based on real time availability. There may be a change in price in between the time interval of quotation and confirmation of package. Any such change will be specified accordingly.
3. Special payment and cancellation policy will be applicable during peak season/Blackout dates. These dates usually are city events, regional/national holidays, political conferences, major cultural festivals or any other event which may affect regular tourist movement.
4. In case of unavailability of rooms in the given hotels due to any unexpected scenario, alternate accommodation arrangement will be made in a similar standard available hotel.
5. Room occupancy will strictly be in accordance with the one confirmed at the time of booking.
6. Check-in and Check-out timings of hotels are different and based on the regulations/policies of local hotel unions of the concerned region/city or general trend of market. These will be specified at the time of quotation/communication.
7. In case of a Triple Sharing Room, a rolling mattress will be provided for the third person. Occupancy regulations for family rooms and other Club rooms will be in accordance with the hotel’s policy.
8. Availability of rooms, given at the time of quotation, will be on real time basis and final availability will be shared at the time of confirmation of package. Kokan Tourist Hospitality Company will not hold any service as confirmed at the quotation stage.
9. Kokan Tourist Hospitality Company shall not be responsible for any loss of baggage/loss of belongings/broken baggage anywhere else.
10.Vehicle provided during the tour will follow the tour plan specified in the itinerary. Driver in any way will not be deviated from the specified/common route.
11.Vehicle provided during the tour will not be on disposable basis. Any travel, after the activity decided as part of the tour will not be permitted. Late evening/late night drive apart from designed plan will be prohibited.
12.There are some monuments/areas, restricted for vehicle entrance by the local authorities. In any such case, the vehicle will drop you till the nearest possible point and further arrangements will have to be managed by the Client.
13.Vehicle will not be allocated on the leisure day (day free for relaxation).
14.Air conditioner in vehicles will not be operational in hilly areas (due to mechanical reasons). Driver reserves the rights to switch off/operate the AC as per the terrain, climatic and vehicle’s condition.
15.Any entrance fees, monument fees or any other activity charges, including but not limited to charges in relation to parking, transportation, tolls, taxes, camping, admission, meals etc. will not be included in the package unless specified, especially in the inclusions section.
16.The above mentioned package may not be available at the displayed price during long weekends, national holidays and regional festivals. There is a probability of difference in cost, which will be specified at the time of communication.
17.In case of any amendment in package due to increase in the number of guests, the difference in the cost shall be borne by the Client/customer.
18.Any charges related with on-ground modification/addition of service, which is opted by the Client by his/her own choice and not affecting rest of the tour itinerary, will have to be paid directly to the Driver/Supplier on behalf of Kokan Tourist Hospitality Company.
19.Kokan Tourist Hospitality Company reserves the right to modify or cancel the tour package, in part or in whole, at any time prior to the commencement of the tour or a particular part of the tour, as the case may be, for any reason including but not limited to the act of god, act of man whether or not unforeseen and/or unexpected, etc. In all such cases, refund will be processed according to the cancellation policy of Kokan Tourist Hospitality Company as applicable at that specific point of time.
19.Kokan Tourist Hospitality Company shall not be held responsible for any refund/charges, in case services booked are of non-refundable nature. Kokan Tourist Hospitality Company’s liability in relation to the Package shall at all times be limited to those circumstances where an express liability has been cast on it under these terms.
20.In case of any on-ground issues with any third party, Kokan Tourist Hospitality Company shall try to support in all possible ways but shall not be held liable for the act and hence will not be liable for any sort of compensation.
21.In case of any natural calamity or any other force majeure incident, Kokan Tourist Hospitality Company reserves the rights to modify/change or cancel the partial or complete tour Package. Kokan Tourist Hospitality Company shall not be held responsible for any refund/compensation in any such circumstances.
22.Package price is a consolidation of different components inseparable in nature in terms of costing. Any unused service/services due to any unspecified reason will not be refunded back.
23.Refund on cancellation (cancellation in accordance with the cancellation policies) is strictly dependent on cancellation policies and the refund process will take minimum 14 working days.
24.Kokan Tourist Hospitality Company's entire liability to the Client for any claim arising out of this Package/browsing the website/application, shall be limited to the amount equivalent to the price paid by the Client for the Package giving rise to such claim minus all applicable taxes and third-party charges.
25.Kokan Tourist Hospitality Company shall not be liable to pay for any loss suffered by the Client, if it is found that the Client had been in violation of any express or implied directions given by or on behalf of Kokan Tourist Hospitality Company, applicable laws, rules and/or regulations.
26.No offer, promo code or discount shall be applicable to this Package unless so expressly notified by Kokan Tourist Hospitality Company on its website and this Package cannot be clubbed with any scheme, offer, package of Kokan Tourist Hospitality Company or its associates.
27.All grievances shall first be raised with the customer relationship team within 15 days of the occurrence of such an event. In case no resolution to such grievance is provided by the customer relationship team within 30 days, the Client shall have the right to escalate the dispute in the accordance with these terms and Kokan Tourist Hospitality Company’s applicable policies.
28.Client shall be liable to reimburse Kokan Tourist Hospitality Company for any and all losses suffered and/or charges incurred as a result of the Client’s actions, direct or indirect, in relation to the Client.
29.This Package shall be governed by laws of India, and all disputes in relation to this package shall be resolved via arbitration in Delhi in accordance with the Arbitration and Conciliation Act, 1996. The courts of Delhi shall have the exclusive jurisdiction in relation to any matter arising out of the Package.
30.This Package and all of your rights and obligations in relation to the same are non-transferable and cannot be assigned without the prior permission of Kokan Tourist Hospitality Company.